RETURNS & EXCHANGES
FOR ONLINE PURCHASES, RETURNS CAN BE INITIATED BY CONTACTING US HERE. RETURN REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. AFTER THIS PERIOD, RETURNS WILL NO LONGER BE ACCEPTED. APPROVED RETURNS WILL BE ISSUED AS STORE CREDIT ONLY AND CAN ONLY BE SENT TO THE EMAIL ASSOCIATED WITH THE ORDER. ONCE YOUR RETURN IS APPROVED, FOLLOW THE PROVIDED INSTRUCTIONS TO RETURN YOUR ITEMS AND RECEIVE STORE CREDIT.
FOR ONLINE PURCHASES, RETURNS CAN BE INITIATED BY CONTACTING US HERE. RETURN REQUESTS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. AFTER THIS PERIOD, RETURNS WILL NO LONGER BE ACCEPTED. APPROVED RETURNS WILL BE ISSUED AS STORE CREDIT ONLY AND CAN ONLY BE SENT TO THE EMAIL ASSOCIATED WITH THE ORDER. ONCE YOUR RETURN IS APPROVED, FOLLOW THE PROVIDED INSTRUCTIONS TO RETURN YOUR ITEMS AND RECEIVE STORE CREDIT.
-TAGS MUST REMAIN INTACT AND ATTACHED TO THE GARMENT.
-ITEMS MUST SHOW NO SIGNS OF WEAR OR WASHING.
-ITEMS MUST BE FREE FROM ANY DAMAGE.
-ITEMS MUST SHOW NO SIGNS OF WEAR OR WASHING.
-ITEMS MUST BE FREE FROM ANY DAMAGE.
RETURN SHIPPING LABELS WILL BE PROVIDED, AND ALL RETURNS MUST BE SHIPPED BACK USING THE LABEL PROVIDED BY SOWAVY. SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE. CURRENTLY, WE ARE UNABLE TO OFFER PRODUCT EXCHANGES.
EXCEPTIONS AND INELIGIBLE RETURNS
-SELECT SWIMSUITS, UNDERWEAR, LIMITED EDITION ITEMS, COLLABORATIONS, AND ACCESSORIES (E.G., KEYCHAINS) ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.
-IF THE RETURN IS NOT RECEIVED BY OUR WAREHOUSE WITHIN 14 DAYS, IT MAY BE CONSIDERED INELIGIBLE AND RETURNED TO YOU.
-IF INCORRECT ITEMS OR MORE ITEMS THAN APPROVED ARE RETURNED, THEY WILL BE SENT BACK TO THE CUSTOMER.
-IF THE RETURN IS NOT RECEIVED BY OUR WAREHOUSE WITHIN 14 DAYS, IT MAY BE CONSIDERED INELIGIBLE AND RETURNED TO YOU.
-IF INCORRECT ITEMS OR MORE ITEMS THAN APPROVED ARE RETURNED, THEY WILL BE SENT BACK TO THE CUSTOMER.
SOWAVY IS NOT RESPONSIBLE FOR RETURNS LOST BY THE CARRIER.
CANCELLATIONS
CANCELLATIONS ARE NOT GUARANTEED. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR ADJUSTED. WE CANNOT SWITCH STYLES, COLORS, OR SIZES.
CANCELLATIONS ARE NOT GUARANTEED. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR ADJUSTED. WE CANNOT SWITCH STYLES, COLORS, OR SIZES.
IF YOUR ORDER WAS CANCELED WITHOUT REQUEST, CONTACT YOUR FINANCIAL INSTITUTION TO ENSURE INFORMATION IS UP TO DATE. REFUNDS FOR CANCELED ORDERS WILL BE PROCESSED AUTOMATICALLY AND CAN TAKE UP TO 8-10 BUSINESS DAYS DEPENDING ON YOUR FINANCIAL INSTITUTION.
SHIPPING & PROCESSING TIMES
ORDERS ARE PROCESSED ON BUSINESS DAYS (MONDAY-FRIDAY). READY-TO-SHIP ITEMS WILL SHIP WITHIN 3-5 BUSINESS DAYS. DURING PEAK PERIODS, PROCESSING TIMES MAY EXTEND. A SHIPPING CONFIRMATION EMAIL WILL BE SENT ONCE YOUR ORDER IS READY TO SHIP. SHIPPING TIME DOES NOT INCLUDE PROCESSING TIME.
ORDERS ARE PROCESSED ON BUSINESS DAYS (MONDAY-FRIDAY). READY-TO-SHIP ITEMS WILL SHIP WITHIN 3-5 BUSINESS DAYS. DURING PEAK PERIODS, PROCESSING TIMES MAY EXTEND. A SHIPPING CONFIRMATION EMAIL WILL BE SENT ONCE YOUR ORDER IS READY TO SHIP. SHIPPING TIME DOES NOT INCLUDE PROCESSING TIME.
DOMESTIC ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL WITHIN THE US.
WE STRONGLY SUGGEST USING ROUTE AT CHECKOUT FOR ADDED INSURANCE AT A LOW COST TO PREVENT ANY SHIPPING MISHAPS. IF ROUTE IS NOT USED, WE ARE UNABLE TO ASSIST WITH LOST PACKAGE INQUIRIES. NO EXCEPTIONS.
DAMAGED PRODUCTS
PLEASE CONTACT US IMMEDIATELY IF YOUR ITEM IS DEFECTIVE OR DAMAGED. WE WILL REQUIRE VISUAL EVIDENCE OF THE GARMENT TO REVIEW THE DAMAGE AND FIND A SOLUTION. WE CANNOT ASSIST WITH DAMAGED INQUIRIES IF THE ORDER WAS DELIVERED OVER 30 DAYS AGO. NO EXCEPTIONS.
PLEASE CONTACT US IMMEDIATELY IF YOUR ITEM IS DEFECTIVE OR DAMAGED. WE WILL REQUIRE VISUAL EVIDENCE OF THE GARMENT TO REVIEW THE DAMAGE AND FIND A SOLUTION. WE CANNOT ASSIST WITH DAMAGED INQUIRIES IF THE ORDER WAS DELIVERED OVER 30 DAYS AGO. NO EXCEPTIONS.
DEFECTS ARE AT THE DISCRETION OF SOWAVY.
SIZING
SIZE GUIDES ARE VISIBLE ON ALL PRODUCT PAGES. FOR ADDITIONAL INQUIRIES, PLEASE REACH OUT TO US.
SIZE GUIDES ARE VISIBLE ON ALL PRODUCT PAGES. FOR ADDITIONAL INQUIRIES, PLEASE REACH OUT TO US.
PUFF PRINT CARE
MANY SOWAVY PIECES USE OUR EXCLUSIVE PUFF PRINT TECHNIQUE. STYLES LIKE OUR DODGERS HOODIE, WAVEFORM HOODIE, AND WAVEFORM TEE ALL FEATURE THIS PUFF PRINT AND REQUIRE SPECIAL CARE. CRACKING OF ALL PUFF PRINT IS COMMON, BUT THE RECOMMENDATIONS BELOW WILL EXTEND THE LIFE OF YOUR PUFF PRINT PIECES.
-DO NOT DRY CLEAN SCREEN/PUFF-PRINTED GARMENTS.
-MACHINE WASH IN COLD WATER ON A GENTLE CYCLE.
-DO NOT USE BLEACH.
-MACHINE DRY ON A GENTLE CYCLE.
-DO NOT USE FABRIC SOFTENER ON SCREEN-PRINTED GARMENTS - FABRIC SOFTENER CHEMICALS CAN CAUSE CRACKING OR FADING IN THESE AREAS.
-TURN GARMENT INSIDE OUT TO IRON AND DO NOT USE STEAM.
-WHEN STORING GARMENT, AVOID FOLDING THE PUFF PRINT.
-MACHINE WASH IN COLD WATER ON A GENTLE CYCLE.
-DO NOT USE BLEACH.
-MACHINE DRY ON A GENTLE CYCLE.
-DO NOT USE FABRIC SOFTENER ON SCREEN-PRINTED GARMENTS - FABRIC SOFTENER CHEMICALS CAN CAUSE CRACKING OR FADING IN THESE AREAS.
-TURN GARMENT INSIDE OUT TO IRON AND DO NOT USE STEAM.
-WHEN STORING GARMENT, AVOID FOLDING THE PUFF PRINT.
RHINESTONE CARE
OUR ICONIC RHINESTONE HOODIE SETS THE STANDARD FOR SOWAVY STYLE, AND WE HAVE MANY MORE RHINESTONE PRODUCTS ON THE WAY. RHINESTONES ARE A CORE ELEMENT OF SOWAVY’S IDENTITY, WITH THIS SIGNATURE DETAIL DEFINING OUR UNIQUE LOOK, AND BELOW WE’VE PUT TOGETHER TIPS TO GIVE YOUR RHINESTONE PIECES LONGEVITY.
OUR ICONIC RHINESTONE HOODIE SETS THE STANDARD FOR SOWAVY STYLE, AND WE HAVE MANY MORE RHINESTONE PRODUCTS ON THE WAY. RHINESTONES ARE A CORE ELEMENT OF SOWAVY’S IDENTITY, WITH THIS SIGNATURE DETAIL DEFINING OUR UNIQUE LOOK, AND BELOW WE’VE PUT TOGETHER TIPS TO GIVE YOUR RHINESTONE PIECES LONGEVITY.
-SPOT CLEAN STAINS AS SOON AS THEY OCCUR.
-IF NECESSARY, HAND WASH GARMENT WITH A GENTLE DETERGENT IN COLD WATER.
-REMOVE EXCESS WATER AND LAY FLAT TO DRY.
-AVOID USING PRE-WASH SPRAYS SUCH AS STAIN REMOVER OR PRE-TREATMENTS, AS THIS CAN DISSOLVE OR REMOVE THE RHINESTONES.
-TURN GARMENT INSIDE OUT TO IRON AND DO NOT USE STEAM. AVOID IRONING OVER AREAS WITH RHINESTONES, AS HEAT CAN CAUSE STONES TO LOOSEN.
-FOR ACCESSORIES WITH RHINESTONES, SPOT CLEAN ONLY.